Yes. Samples are available for many products and are highly recommended to help you evaluate color, finish, and overall appearance before placing a larger order.

We generally recommend ordering 10–15% additional material to account for cuts, waste, breakage, and future repairs. Complex layouts and diagonal installations may require additional overage.

Because shade variation, dye lots, and manufacturer production runs may change over time, we strongly recommend purchasing the full quantity needed for your project, including overage. Ordering everything together helps ensure the most consistent appearance possible.

Because shade variation and production lots may change over time, exact matches may not always be available later. Ordering sufficient material from the beginning is highly recommended.

Additional material may be available depending on inventory and production runs. However, exact matches cannot always be guaranteed.

Samples are intended to represent the overall character of a product, but variations in shade, veining, texture, and pattern may occur between samples and full orders.

Yes. Orders can be placed securely through our website at any time. We recommend ordering the full quantity needed for your project, including overage, to help ensure the most consistent appearance possible.

Stone & Tile Depot distributes products from facilities in Florida and California. Depending on the product and availability, orders may ship from either location to provide efficient delivery throughout the United States.

Yes. We proudly ship throughout the continental United States.

Large freight shipments typically require a delivery appointment. The carrier will contact you directly to arrange a convenient delivery time.

Yes. Someone should be available to inspect and accept the shipment at the time of delivery. Failure to schedule or accept delivery may result in delays, storage fees, or return charges.

Failure to respond to carrier calls or schedule delivery appointments promptly may result in delays, storage fees, or return charges.

Yes. We strongly recommend inspecting your shipment upon delivery and noting any visible damage on the delivery receipt before signing.

Please take pictures of the damaged material and packaging and contact our customer service team within 3 days of delivery. Prompt reporting helps us resolve claims efficiently.

Because tile and natural stone are fragile materials, minor breakage may occasionally occur during shipping. Ordering 10–15% additional material helps account for cuts, waste, and incidental breakage.

Product images are intended to represent the general appearance of the material. Natural stone and many tile products contain variations in color, veining, texture, and pattern that make every installation unique.

Yes. Variation is a natural characteristic of many products and should be expected. Please visit our Shade Variation Guide for additional information.

Natural stone is formed by nature and no two pieces are exactly alike. Variations in color, veining, movement, texture, pits, and pattern contribute to the beauty and uniqueness of each installation.

Yes. We strongly recommend blending material from several boxes during installation to achieve a balanced and natural appearance.

Yes. Dry-laying the material before installation helps visualize the overall layout and evenly distribute natural variation.

Yes. Mixing material from several boxes is recommended to create a more balanced and natural appearance.

Yes. Travertine is a natural stone and may contain pits, voids, veins, and filled areas that are characteristic of the material and are not considered defects.

Most natural stone products should be sealed. We recommend consulting your installer and following the sealer manufacturer's instructions for proper application and maintenance.

Natural stone should be cleaned with products specifically designed for stone surfaces. Avoid harsh chemicals and acidic cleaners that may damage certain materials.

Installation materials vary depending on the tile type and application. We recommend consulting a qualified installer and following the adhesive manufacturer's instructions and industry standards.

No. Stone & Tile Depot is a tile supplier and does not provide installation services. We recommend working with a qualified installer familiar with the specific material being installed.

Before installation, we recommend opening all boxes, inspecting the material, blending pieces from multiple boxes, and dry-laying the tile to ensure a balanced appearance. Verify quantities, color, finish, and overall appearance before installation. Once installed, the material is considered accepted.

Absolutely. Material should always be inspected before installation. Once installed, the material is considered accepted and is no longer eligible for return.

No. Installed material is considered accepted and is not eligible for return.

Please refer to our Refund & Return Policy page for complete information regarding return eligibility and requirements. Partial returns of leftover material are not accepted.

No. Partial returns are not accepted. Orders must meet the requirements outlined in our Refund & Return Policy. Return shipping costs are the responsibility of the customer.

No. Installed material is considered accepted and is not eligible for return.

Return shipping costs are the responsibility of the customer. Please refer to our Refund & Return Policy page for complete details regarding return eligibility and requirements.

Please visit our Refund & Return Policy page for complete information regarding cancellations, returns, eligibility requirements, and additional terms and conditions.

Yes. We proudly serve homeowners, interior designers, contractors, builders, architects, and commercial customers throughout the United States.

Absolutely. Our team can assist with residential and commercial projects of all sizes.

Volume pricing may be available for select projects. Please contact our team for assistance with large residential or commercial orders.

Local pickup may be available for select products. Please contact us for availability.

Of course. Our team is happy to answer questions and help you select the right materials for your project. Please call us at +1 (858) 688-4958 or email us at sales@stoneandtiledepot.com and we'll be happy to assist you.

Please visit our Contact Us page, call us at +1 (858) 688-4958, or email us at sales@stoneandtiledepot.com. We look forward to helping you create beautiful spaces with confidence.